FREQUENTLY ASKED QUESTIONS
Amulet PH answers some of the questions that customers frequently ask. If you have other queries not found here, kindly send us an e-mail (firstname.lastname@example.org) or directly message our Facebook page (AmuletPH)
1. What courier do you use?
Our shipping partners are Ninja Van and LBC.
2. How much is the shipping fee?
There are no additional fee for shipping if you purchase worth P350. For purchases below P350, there is an additional P150 fixed shipping fee.
3.How to I track my orders?
You may track your orders using the tracking number sent via E-mail or SMS.
For orders sent via Ninja Van, you may visit
For orders sent via LBC, you may visit https://www.lbcexpress.com/track
4. How many days can I receive my order?
Metro Manila = 3 - 7 Business days
Non-Metro Manila = 4 - 10 Business days
Some areas are not covered with COD. We may opt for pick-up options.
There are instances where the shipping time takes more than we stated, this is because of some reasons
* Incomplete address
* Unreachable mobile number
* Area not covered via COD or Area is considered as remote area
Always make sure to complete your Address to ensure a successful delivery.
5. Who should I contact regarding updates?
Amulet PH uses a third party courier service but we're more than willing to assist you! Just send us an e-mail regarding your concern through email@example.com and we'll put forward your concern to the designated courier service. You may also reach us through SMS, IG and FB.
6. Do you allow specific time request for delivery?
As much as we'd like to cater these requests, our third party couriers can't. For efficiency purposes, all of their routes are pre-planned for the day so they wouldn't be able to cater additional handling requests.
7. What to do when there was a failure in the delivery of my order?
We actually get notified by our courier service provider so we will also notify you on our end when these things happen. For their part, they will automatically be sending out your item the next day. But after two attempts and the order still has not been received due to customer's unavailability, it will be returned to us and we will have to reprocess your order again.
8. How can I pay for my order?
For now, we only accept COD. But we are arranging to add Paypal and Bank transfer soon. For areas that are non-serviceable by COD, we may opt for pick-up options.
For more questions, please email us at firstname.lastname@example.org